Need it today?
If you are in the Las Vegas area just select “Store Pickup" at checkout. You can select a day and time to pick up your order at our Las Vegas store.
Curbside Pickup
In a hurry? After checking out with “Store Pickup” call us at (702)405-8079 to request Curbside Pickup. When you arrive, give us a call and we'll walk your order out to your car.
Expedited Shipping
Not in the area? Our two-day and next-day and Saturday shipping options will get it to you on the double.
Expected Shipping Rates
Standard: FREE!
Two Business Days: $9
Next Business Day: $15
SAME DAY FREE DELIVERY
Get in-stock items from your local store delivered to you the same day for FREE (must be in the Las Vegas, Nevada area).
- Purchase must be $100 or more to qualify.
- For deliveries of items less than $100 there will be a $15.00 delivery charge.
- Please select "In-Store" pickup as the option then give us a call to let us know you would like it delivered instead.
Return Policy
Due to government regulations, any Mocha and Karmelo garments that have been worn for any length of time cannot be returned or exchanged.
All merchandise that meet our return policy requirements can be returned for store credit.
- Mocha and Karmelo does not cover the shipping cost to return/exchange a product.
- Merchandise must be in its original packaging with the tags intact.
- No in-store credit will be given for merchandise after 14 days of receipt.
How To Return Your Garment
Review the return policy above to ensure your garment is eligible for return.
Email info@mochaandkarmelo.com to initiate a return request.Please include your receipt with your order number for faster processing. We will email you the instructions upon review of your order.
Due to the intimacy classification of our products, any garment that has been worn for any length of time is not eligible for return. This policy complies with FDA regulations for medical devices.
Once your item is returned and reviewed, we will issue you a store credit code for the purchase of a new item. Refunds will not be given under any circumstances.
